Account

As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.

If you request has been cancelled and refund, then the X points and the X credits you used will be restored as well.

No you cannot exchange your X credits and X points with money. You can only use them when you buy products from our web site.

You can change your password from your account. If you forgot your password, you can reset your password from this page.

We do not allow customers to have several accounts. If we found out that a customer own several accounts, we will delete the newer accounts and all reward points and credits will be lost.

Yes you can change your email address from your account page. You will need to enter your password to valid your new email address.

You can use your X points at the checkout process. The X points will be subtracted from the total amount. 1 X point equal 1 Japanese yen.

X points are points rewarded for actions such as registering an account, payment completed, product points... 1 X point equals to 1 Japanese yen.

Depends on your actions, the X points may be available directly or not: registering an account (directly available), payment completed (when order status is completed).

Yes the X points expiration has been set to 90 days. You will be notified by email one month, 2 weeks, one day before the expiration.