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FAQ
Customer Questions
What are the available payment methods ?
We actually accept Bank Transfer (wise.com), Cryptocurrency, Paypal, Stripe and Credit Card.
Could you please describe the different shipping methods & carriers ?
We can ship packages from Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction because of war and covid19 the available methods depends on country. For details, you can use the shipping calculator from the product page.
Do i need a voltage converter?
Most products are 100-220V compatible. If needed, we will include an adaptater for your country. If you want to be sure before placing an order, please contact us.
How do I check on the status of my request?
You can check the status of your request from your account > My Requests or My Quotes menu. For customers without an account, please check your emails, or contact us.
Can i cancel my request ?
If your request has been already shipped, you cannot cancel your request. However once you receive the package you can fill a form and ask for return/refund. For more information, please check our return policy.
Can i use both X points and X credits to pay?
As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.
Can i change the shipping address of my request?
In case you made a mistake in your shipping address, you can still contact us as soon as possible for changing the shipping address. However, you have to contact us before the shippment process. If the package has been already shipped, we may ask you to pay additional fees for changing the address or you will have to pay again the shipping feed in case the carrier was not able to change your address. Please check your shipping address.
Can you ship marked as a GIFT or write a lower value on the package invoice?
We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.
How can i track my package ?
Once your package ships, we will send an email with the tracking code. You can also check your package status from your account. With the tracking code you will be able to track your package from the following websites: Japan Post and Fedex.
