How can we help?

As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.

If you request has been cancelled and refund, then the X points and the X credits you used will be restored as well.

No you cannot exchange your X credits and X points with money. You can only use them when you buy products from our web site.

You cannot cancel your membership.

You can upgrade your membership from your account > membership menu.

If you subscribe for a membership after your request has been completed, you won't be able to get features such as extented warranty, products points for that package.

You can check the status of your request from your account > My Requests or My Quote menu. For customers without an account, please check your emails, or contact us.

If your request has been already shipped, you cannot cancel your request. However once you receive the package you can fill a form and ask for return/refund. For more information, please check our return policy.

Once your request has been processed, first we need to order the product(s) from the Japanese Web Site. Once we receive your product(s) the request status will change and you will receive a notification email.

We can ship packages from Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction because of war and covid19 the available methods depends on country. For details, you can use the shipping...

In case you made a mistake in your shipping address, you can still contact us as soon as possible for changing the shipping address. However, you have to contact us before the shippment process. If the package has been already shipped, we may ask you...

We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our...

We actually accept Bank Transfer (wise.com), Cryptocurrency, Paypal, Stripe and Credit Card.

As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.

If you request has been cancelled and refund, then the X points and the X credits you used will be restored as well.

The warranty depends on products. Most of electronical products are under warranty. Contact us before your request is you want to be sure.

There are two types of International warranty. Some products may already have a repair service in your country others not. If the warrany does not apply in your country, we will be the intermediary between you and the product manufacturer in Japan.

The warranty starts once you receive the product. We are able to check that with the package tracking information.

If an English manual is available for your product, we will provide you the url or add it to the package (Gold Membership).

We are a package forwarding service so even if you can't use the product you requested, we won't accept a return/refund. Please be sure before requesting products.

We won't help you to use the product because you cannot read Japanese language or you just don't know what to do. You can use autotranslation service to read the product manual.

Most products are 100-220V compatible. With Gold Membership, we will include an adapter for your country for free. If you want to be sure before requesting an electronic product, please contact us.

Only customers from Gold Membership can get a voltage adapter for free. If you needed the voltage adapter you should have paid for the option from your request.

Nippon X Affiliate Program is free to join and designed for monetization based on sales. For more details check this page

It's an ID at the end of the url that identify the affiliates and can be used for tracking clicks, and sales made by affiliates. Without this ID, the affiliate program cannot identify who helped sell their products and pay commission so it is the key...

Affiliate program records every sales and shows you the numbers and data in your dashboard. This process is usually automatic, so all you have to do is check the sales section in your affiliate dashboard.