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Bic Camera

Bic Camera

CASH BACK
UP TO 10%

Yodobashi Camera

Yodobashi Camera

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UP TO 10%

Super Fast Delivery

Sofmap

Sofmap

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UP TO 10%

Fast Delivery

Yahoo Shopping

Yahoo Shopping

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UP TO 15%

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Yahoo Auction

Yahoo Auction

Amazon Japan

Amazon Japan

Fast Delivery

Rakuten

Rakuten

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UP TO 1%

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Rakuma

Rakuma

Mercari

Mercari

Kakaku

Kakaku

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Hard Off

Hard Off

au PAY Market

au PAY Market

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UP TO 1%

DMM

DMM

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UP TO 1%

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Surugaya

Animate

Animate

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UP TO 5%

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Book Off

Book Off

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Bic Camera
Yodobashi Camera
Sofmap
Yahoo Shopping
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Amazon Japan
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au PAY Market
Hard Off
DMM
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HMV
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Reasons to choose Nippon X

Free Package Forwarding

We are the only Japanese company that offer a free Package Forwarding Service. You can request as many Japanese Products as you want, there will be no fee!

Free Shopping Assistance

By using our services, you don't need to place an order from Japanese Web Shops. We will purchase the Japanese Products for you.

Free Shipping Insurance

No need to worry about your package. The international Shipping includes insurrance and it's free.

Free Package Consolidation

You can request Japanese Products from differents Web Shops, we will put them into the same Shipping Box. You will save money from International Shipping costs.

International Warranty

In case of electronic products, you will feel more secure with our International Warranty System.

High Quality Support

Taking care of our customers is our primary. We do all our best to statisfy our customers.

Constant improvements

We constantly add new features to our Web Site to offer more services and better shopping experience.

Not like the others

Cash Back, Extended Warranty, Reward System, Free Gift, Same-Day Shipping...We offer services that make us unique !

Frequently Asked Questions

Where are the products?

X Tenso is not a common e-commerce website; rather, it is a shopping proxy and package forwarding service. This is why we do not display Japanese products directly. Customers can request products found on Japanese websites, and we will purchase and ship these items on their behalf.

What are the different shipping methods & carriers ?

We can ship packages with Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction (ward, pandemic, natural disaster...) the available methods depends on country. For details, you can use the shipping calculator from the product page.

How long does it take for my package to be delivered?

We ship worldwide but some items may not be eligible for international shipment due to mailing restrictions set by Japan Post or Fedex. Also some countries may not be available for shipping because of mailing restrictions due to Covid19 or wars. For more detailed information, please check our Shipping Methods page.

Can you ship marked as a GIFT or write a lower value on the package invoice?

We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.

What are the available payment methods ?

We actually accept Bank Transfer (wise.com), Cryptocurrency, Paypal, Stripe and Credit Card.

Can i pay in my local currency?

We accept most of currencies if you pay by wise or cryptocurrency. However we accept only Japanese yen if you pay from Stripe/Paypal/Credit Card

What are X points ?

X points are points rewarded for actions such as registering an account, payment completed, product points... 1 X point equals to 1 Japanese yen.

Can i use both X points and X credits to pay?

As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.

Is my product under warranty ?

The warranty depends on products. Most of electronical products are under warranty. Contact us before your request is you want to be sure

What is international warranty?

There are two types of International warranty. Some products may already have a repair service in your country others not. If the warrany does not apply in your country, we will be the intermediary between you and the product manufacturer in Japan.

Where can i get the English manual for the product i bought ?

If an English manual is available for your product, we will provide you the url or add it to the package (Gold Membership).

Do i need a voltage converter?

Most products are 100-220V compatible. If needed, we will include an adaptater for your country. If you want to be sure before placing an order, please contact us.

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CONTACT INFO

ADDRESS: 11F Aoyama Palacio Tower, Kita-Aoyama 3-6-7, Minato, Tokyo, JAPAN
PHONE: +81(0)50-5809-6933
EMAIL: Contact Form
WORKING DAYS/HOURS: Mon - Sun / 8:00 AM - 10:00 PM

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