Shipping

We can ship packages from Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction because of war and covid19 the available methods depends on country. For details, you can use the shipping calculator from the product page.

In case you made a mistake in your shipping address, you can still contact us as soon as possible for changing the shipping address. However, you have to contact us before the shippment process. If the package has been already shipped, we may ask you to pay additional fees for changing the address or you will have to pay again the shipping feed in case the carrier was not able to change your address. Please check your shipping address.

We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.

Since we are shipping all packages from Japan, your country may ask you to pay import duties, customs fees, VAT taxes. You have to pay all these taxes because it is the buyer's responsability. Please read carefully our conditions.

If your request has not been shipped yet, we still may be able to change the shipping method. The order amount may change so you may have to pay the difference if the shipping amount price is highter than the one from your request.

We ship worldwide but some items may not be eligible for international shipment due to mailing restrictions set by Japan Post or Fedex. Also some countries may not be available for shipping because of mailing restrictions due to Covid19 or wars. For more detailed information, please check our Shipping Methods page.

Once your package ships, we will send an email with the tracking code. You can also check your package status from your account. With the tracking code you will be able to track your package from the following websites: Japan Post and Fedex.

As you may know, we ship package from Tokyo Japan, so depends on the shipping method, it takes a couple of days or more for a package to be delivered. You can compare the shipping method from this page.

No we will only ship packages after payment confirmation.

Most of shipping methods are available for all countries. However some shipping service such as EMS or International ePacket may be temporary unavailable now because of Covid19 strict mailing restrictions or wars. We check and update the shipping status for each country everyday. Please contact us if you need more details.