Requests

You can check the status of your request from your account > My Requests or My Quotes menu. For customers without an account, please check your emails, or contact us.

If your request has been already shipped, you cannot cancel your request. However once you receive the package you can fill a form and ask for return/refund. For more information, please check our return policy.

Once your request has been processed, first we need to order the product(s) from the Japanese Web Site. Once we receive your product(s) the request status will change and you will receive a notification email.

If you requested a wrong item, you can still change your request from your account or contacting us. However if you figured out about the wrong item only after the shippment has been process, you will return the package on your own expense.

If the product page of the item has gone or the product status is "out of stock", that doesn't mean that your request has been cancelled. It may be the last item in stock from that web site and we can still get it from another shop. You can always check your order status from your account page or contact us.

As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.

If you request has been cancelled and refund, then the X points and the X credits you used will be restored as well.

We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.

No, we cannot accept spit payment service and only requests with payment confirmation will be fullfilled.

We can search for you a product only if you have a diamond membership.